Shipping Policy
PIXEL FORGE Shipping Policy
Welcome to PIXEL FORGE! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand our procedures and expectations regarding order fulfillment.
Processing Times
Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
In case an item is out of stock, we will notify you promptly with an estimated restock date.
Shipping Options & Rates
We offer the following shipping methods:
1. Standard Shipping:
- Delivery Time: 1-3 business days
- Cost: Free ($54 Internationally)
2. Expedited Shipping:
- Delivery Time:2-3 business days
- Cost: $10 ($64 Internationally)
3. Express Shipping:
- Delivery Time: 1 business day
- Cost: $30 ($84 (Internationally)
Note: Delivery times are estimates and may vary based on your location or unforeseen carrier delays.
International Shipping
- We ship to select international destinations. Rates and delivery times vary by region
- Customers are responsible for any applicable customs duties, taxes, or import fess.
Order Tracking
- A tracking number will be provided once your order has shipped. Please allow 24-48 hours for tracking updates.
Shipping Restrictions
- We can not ship to P.O. Boxes or APO/FPO addresses
- Certain products may have shipping restrictions due to regional regulations pr carrier policies.
Lost, Stolen, or Damaged Packages
- Lost Packages: Contact us within [7-14] days of the estimated delivery date to file a claim.
- Damage Packages: Report any damage with photos and your order number within [48] hours of delivery to [support email].
Returns & Exchanges
For details about returns and exchanges, refer to our Returns Policy.
Contact Us
For further assistance, please contact us at:
- Email: pixelforge773@gmail.com
- Phone: (473) 459-3247
- Business Hours: 2p.m. - 6p.m.
Thank you for choosing PIXEL FORGE! We value your trust and aim to provide an exceptional shopping experience.